Integrated event management solutions are what is driving the next chapter of event delivery all around the industry. Passing information between providers quickly and seamlessly is essential in delivering innovation to the event experience while ensuring operations run smoothly and efficiently from start to finish. ID Link – a turnkey solution combining fielddrive’s self-service kiosks and advanced identification technologies with Wiz-Team’s smart event management software for badge design, accreditation and access control – is a perfect example of such an integrated and smart solution. In 2024, ID Link enabled successful visitor management at different major events of the sports industry, including SportAccord, THE SPOT, and several Major Events International (MEI) Summits.

These events faced several challenges in managing the visitor flow:

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• High volume of visitors: participants tend to arrive at one peak time to collect their accreditations, resulting in delays and poor experiences. 
• High workforce requirements: all participants need to have their ID checked against their pre-registered data. Typically this is a time consuming manual process.

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Security demands: the need of a solution that could tighten security without sacrificing efficiency.

ID Link has positively transformed the participant experience. Here’s how:

• Self-service kiosks: enable attendees to check in by scanning their government-issued ID or QR codes, reducing wait times and the need for manual check-ins and allowing staff to focus on customer experience.
• Facial verification check-ins: participants’ faces are digitally matched with their ID documents, reducing reliance on volunteers.

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A fast solution for accreditation printing: the entire process takes less than 20 seconds, with the colour printing itself requiring 6 to 8 seconds, including the attendee’s photo.

ID Link provides the sports industry with a comprehensive upgrade to its participant experience processes, delivering improvements across multiple key areas:

• Streamlined visitor flow: Visitors can check-in quickly and efficiently, ensuring a smooth experience for accreditation applicants, helping to minimize waiting times in accreditation centres.‍
• Enhancedsecuritymeasures: New technology enables the scanning of each participant at the kiosks, confirming the validity of their documents. This approach ensures attendees are securely identified and linked directly to their pre-registered profiles.